Adder-technology Switch Bedienungsanleitung PDF herunterladen (Seite 42)

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Further information

This chapter contains a variety of information, including the following:

• Troubleshooting - see below

• Getting assistance - see right

• Appendices

• Appendix 1 - KVM conguration menu items

• Appendix 2 - IP conguration panels

• Appendix 3 - Firmware upgrade

• Appendix 4 - Cable and connector specications

• Other products in the SmartView range

• Safety information

• Warranty

• Radio frequency energy statements

Troubleshooting

Poor video quality with smearing, fuzziness or ripple

• Use coaxial video cables to connect your devices to the SmartView World.

Remote console doesn’t switch to new ports when they are selected

• The KVM section Hotkeys may have been changed but not similarly updated

within the IP section.

When power switching, the selected computer does not power on or off

• Check the power switch port(s) to which the computer is connected. Check

the indicator status for that/those ports on the power switch front panel

- do they illuminate/extinguish when the switching command is sent?

• If a multi-feed server is attached to more than one power port, check that

all of the power inputs are connected to ports and that all those ports are

being switched.

Local and remote mouse pointers won’t synchronise when using the IP

connection

• Ensure that mouse acceleration is switched off on the target computer. If

necessary, activate the OSD menu to deliberately de-synchronise the mice so

that the remote mouse can be “nudged” to the mouse properties menu to

make the necessary mouse acceleration changes.

Getting assistance

If you are still experiencing problems after checking the list of solutions in the

Troubleshooting section then we provide a number of other solutions:

• Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver

les.

• Email – support@adder.com

• Fax in the UK: 01954 780081

in the US: +1 888 275 1117

• Phone in the UK: 01954 780044

in the US: +1 888 275 3337

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